By virtue of the principle of good faith in the execution of the contract, the passenger has the burden of immediately challenging the on-board staff for any problem so that the company can promptly remedy it.
Alternatively, the passenger can send the complaint form which can be downloaded from the website www.laziomar.it to the email This email address is being protected from spambots. You need JavaScript enabled to view it. or to:
LAZIOMAR S.p.A. Molo Angioino Maritime Station - 80133 Naples.

The languages ??that can be used for filing the complaint are: Italian, French and English.

After sixty days of dispatch (for journeys departing from Italian ports or arriving in Italy from non-EU ports), it is possible to contact the Transport Regulation Authority, pursuant to Regulation (EU) no. 1177/2010, relating to the rights of passengers in transport by sea and inland waterways, through the special telematic system (SiTe), available on the Authority's website, or with the form to be sent by registered mail to the address Via Nizza, 230 - 10126 Turin, or via e-mail to one of the following e-mail addresses This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.